Channel 5 cites its journalist Azad Safarov who is on the train that around 11:00 a.m. the train stopped in the middle of the field in Kharkiv oblast.
"The electricity and heating are off so the cars are very cold. And passengers had to wait an hour and a half for the arrival of the locomotive which would tow the Hyundai to the nearest railway station," said the witness.
"As the conductors explained, the problem is not the train, as they say, but the voltage differential. Now the locomotive came for us and it will pull us back to Lozovaia. The conductors say it will take about 20 minutes. There they will try to reconnect the Hyundai to the power," the journalist said.
"If that cannot be done - we will switch to another train. The Hyundai is very cold, people are complaining, they say that this is not the first breakdown and they are not going to ride on this train again. There are mothers with children here, the children are and they charge 5 hryvnia for hot water," said Safarov.
At the same time, Ukrzaliznytsia says that now they are developing new ways of compensating for the delay of trains.
"Right now the carrier offers either full or partial refund of the ticket price. Ukrzaliznytsia notes that punitive damages related to the delays are not considered now," says the statement.